Clubhouse Guest Services
DATE: January 28, 2015
JOB TITLE: Guest Services
DEPARTMENT: Parks and Recreation
IMMEDIATE SUPERVISOR: Facility Manager
DIRECTION OF OTHERS: None
NATURE OF WORK: Perform duties necessary for the day to day operation of the River Springs Water Park, West Hills Tennis & Fitness Center, Brooktree Clubhouse, SeniorPlace or Parks and Recreation Office. General overall set-up, maintenance and up-keep of the facilities, equipment and amenities.
|Duties / Responsibilities:|
WORK PERFORMED/AREAS OF RESPONSIBILITY:
I. Provide quality customer service
II. Prepare and sell concession products, facility admissions, memberships and general merchandise.
III. Complete records and reports as required by supervisor.
IV. Inspect facility and equipment on a daily schedule and report any unsafe conditions to supervisor.
V. Monitor facility use including customer supervision, safety checks, and enforcement of the City of Owatonna, Parks and Recreation Department and the facility policies and procedures.
VI. Maintain a clean facility.
VII. Attend meetings and trainings as scheduled.
VIII. Understand procedures for weather, medical, environmental and other emergencies. Give direction in emergency situations. Assist in basic first aid and other needs.
IX. Perform opening and closing duties of facility.
X. Promote the facility and other Owatonna Parks and Recreation programs.
XI. All other duties that apply.
|MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED: Ability to work with public; knowledge of computer operations; ability to work independently; age requirements dependent on location (must be at least 18 years old at Brooktree; all other areas must be at least 15 years old).
REQUIRED LICENSES, CERTIFICATIONS, AND REGISTRATIONS
EQUIPMENT AND TOOL OPERATION
I. Employee must be capable of operating miscellaneous office, safety, janitorial and other equipment relative to this position which shall include but may not be limited to: personal computer, copier, fax machine, communication equipment, Point of Sale equipment and related items, and other concessions equipment which shall include but may not be limited to: grills, deep fryer, stove, oven, pizza ovens, donut makers, slushy machines and related items.
|Hours of Work/Physical and Mental Demands:|
|WORKING HOURS AND CONDITIONS
I. This is a position with scheduled shifts including days, evening, weekends, and holidays at various facilities and locations including indoor and outdoor, with all types of weather conditions, In compliance with the Americans With Disabilities Act.