Desk Assistant




DATE: December 5, 2013


Job Title: Part-time Desk Assistant


Department: Library


Immediate Supervisor: Circulation Assistant, Assistant Children’s Librarian


Direction of Others: None


Nature of Work: To provide a variety of clerical support to the library staff and to assist the public in the use of library materials, equipment, and services. Work schedule includes evening and weekend hours.




Minimum Qualifications: High school education and two years of retail and customer service experience and/or two years’ experience in working with children. Prior knowledge of libraries. Demonstrable keyboarding skill. Basic proficiency in Microsoft Word and Outlook software. Experience searching and evaluating a variety of sources, including the Internet. Ability to multi-task.


Preferred Qualifications: Experience using Dynix/Horizon or other integrated library system. Experience in Aquabrowser, MNLink and dedicated databases.




Work Performed/Areas of Responsibility:


Provide a variety of services to the public:

I. Charge and discharge materials; sort; shelve.
II. Distribute and record newspapers and other materials.
III. Barcode and inventory materials; input data.
IV. Answer telephone; provide information requested or refer caller to appropriate party. Assist public in obtaining material through directions, reserves, or retrieval. Assist public in using public access computers, library catalog.
V. Provide readers’ advisory.
VI. Register new patrons.
VII. Collect fines and fees.
VIII. Reserve materials.
IX. Notify patrons via telephone, e-mail, etc.
X. Present programs and assist at programs: Introduce, distribute and collect evaluation tools, gather supporting materials, etc.
XI. Provide juveniles with a full range of library services, including assistance with computers.
XII. Maintain materials and equipment.
XIII. Other tasks as assigned.


I. Represents City government through direct contact with the public. First point of contact for the public with the library, via walk-in, telephone, electronic communication.
II. Answers questions, directs inquiries, assists in equipment use, materials use, notifies patrons of overdue/new/reserved materials.


A. Answers citizen questions through daily telephone and internet contacts.
B. Responds to citizen inquiries regarding City government in person, by telephone, and electronically.
C. Daily contact with the public.


I. Employee must be capable of operating miscellaneous tools and equipment relative to this position which shall include, but may not be limited to: Audiovisual equipment, computers, copiers, scanners, FAX machines, public address system and calculators.


I. The normal work day shall vary.
II. Indoor working environment with frequent contact with the general public.


In compliance with the Americans With Disabilities Act the following represents the Physical and Environmental Demands: This position requires an equal amount of time spent standing, walking, and sitting. Lifting, pushing/pulling, or carrying of objects weighing up to twenty-five (25) pounds is sometimes required, with a maximum of forty (40) pounds infrequently required. Climbing, stooping, kneeling, crouching, crawling, twisting, and bending are sometimes required. Repetitive movements of the hands are sometimes required. Audio, visual, and verbal functions are essential functions to performing this position. The majority of the workday is spent indoors.